Since 2015, TRS has paid over just shy of $1M to U.S.-based Remote Support Professionals, many of whom are single mothers, BIPOC professionals, military spouses, and women reentering the workforce after corporate life.
We're on track to surpass that $1M by the end of 2026.
Because when you delegate with TRS, you're not just hiring a VA. You're investing in a more inclusive future of work with a Remote Support Professional.
Armed with her nearly 30 years in the shoes of almost every administrative position, Bonnie embarked on a journey through the dynamic world of administrative excellence to entrepreneurship. Her corporate career was primarily carved out as an Executive Assistant (EA), where she served as the backbone for C-Suite executives in national and global arenas across industries. Bonnie's entrepreneurial flame was kindled in those halls of power and decision-making, inspired by the leaders she supported.
Bonnie's journey has taken her through many sectors — from intimate startups to the bustling energy of offices with hundreds of employees. With varied roots within non-profits, home building, engineering, software development, and healthcare, her professional tapestry is as colorful as deep. This rich mosaic of experience has honed her skills. It shaped her into a mentor, admin advocate, and seasoned recruiter of administrative talent, laying the foundation for the inception of Tandem Resource Solutions, which began as an admin recruiting firm and evolved into also providing virtual assistance as a VA agency.
At the helm of Tandem Resource Solutions (TRS), Bonnie's not just the CEO; but a champion for administrative brilliance. With rich experience, she bridges the gap between top-tier admin professionals and forward-thinking organizations craving their ingenuity. Bonnie's journey is fueled by an intimate grasp of the monumental impact these professionals have, as powerhouses of efficiency and innovation.
What is Bonnie's dream? To nurture a vibrant ecosystem where admin and ops pros can thrive, sharing wisdom, sparking creativity, and supercharging their contributions to the entrepreneurial world and beyond. Bonnie says, at TRS, we're more than a team; we're a family, committed to each other's growth, knowledge expansion, and unlocking our collective potential.
Bonnie's dedication doesn’t stop at our company's doors. She's spread her influence far and wide, from the pioneering stages on the advisory board of the now former Association of Virtual Assistants (AVA), to the influential corridors of The Admin Awards and their latest platform, BEACON. Her efforts were spotlighted in 2021 when she stood as a finalist for the coveted Leadership Award, a nod to her relentless pursuit of excellence within her deep rooted, and always at her core, profession.
*All copyrights pending... Sponsored by Tandem Resource Solutions, LLC
FOR PROFESSIONAL SERVICE PROVIDERS WHO WANT TO LEVEL UP THEIR DELEGATION GAME!
(NOT ONLY WITH VIRTUAL ASSISTANTS)!
Navigating the intricate world of airplanes and flight simulators for well over three decades at United Airlines, Scott has mastered the art of precision, innovation, and tech savviness. From wrangling the mechanical beasts to harnessing the complex computer systems of multimillion-dollar airplane simulators, he's a maestro of the skies, on the ground. Yet, it’s at TRS where Scott's eclectic genius truly takes flight.
As the powerhouse CFO/CTO and Bonnie's husband and partner in crime (who also answers to "Clyde"), Scott is the scaffolding of TRS, blending his rich tapestry of skills with an unwavering commitment to propel the company. Whether it’s steering the financial helm with adeptness in financials, spinning up software magic, or crafting digital masterpieces in Photoshop, Scott's diverse expertise infuses TRS with innovation and efficiency.
Beyond his tech and financial wizardry, Scott shines as a beacon of leadership and inspiration. His hands-on approach in guiding TRS through its daily ventures allows Bonnie to soar as the visionary leader, ensuring the company not only meets but exceeds its audacious goals. Scott’s ability to enhance workflows, troubleshoot with ease, and manage projects with a meticulous eye is nothing short of legendary.
But don’t just take our word for it. Scott's reputation precedes him. Praised for his "attention to detail, unyielding motivation, and pride in the end product," airline colleagues highlight his "professionalism and leadership" as cornerstones of his character. A true pathfinder, Scott is always "seeking a better way," pushing boundaries to ensure excellence is not just met, but redefined.
Diego is part of the next generation of business talent, currently studying Finance at the University of Denver with a Spanish focus and possible Political Science minor. At TRS, he supports the CEO behind the scenes with research, projects, and social media, while also helping strengthen our Spanish language outreach. Fully fluent in both written and verbal Spanish, Diego brings professionalism, initiative, and a fresh perspective to our growing team. He’s interested in pursuing financial planning in the future, and we have no doubt his bilingual abilities will help him go far... muy far.
Diego es estudiante de primer año en la Universidad de Denver, donde cursa Finanzas con enfoque en español y una posible especialización secundaria en Ciencias Políticas. En TRS, apoya a la CEO con proyectos, investigación, redes sociales e iniciativas de alcance en español. Gracias a su fluidez en español escrito y verbal, Diego aporta una perspectiva fresca, habilidades sólidas de comunicación y una visión profesional enfocada en el futuro. Su meta es desarrollar una carrera en planificación financiera con alcance bilingüe...y en TRS ya está comenzando ese camino con fuerza.
At Tandem Resource Solutions, we take pride in our team of talented Remote Support Professionals spread across the heart of the USA and those who may be affiliated with the US-military and stationed overseas - e.g. military spouses. Here's why being US-based makes all the difference:
1️⃣ Supporting the American Economy: By choosing US-based Support Pros, you're investing in the growth and prosperity of our nation. Every task our team completes contributes to the strength of local communities and the broader economy.
2️⃣ Cultural Understanding & Communication: Our Remote Support Pros understand the nuances of American culture and language, ensuring seamless communication and alignment with your business objectives. No language barriers or misunderstandings here!
3️⃣ Accessible Across Time Zones: With Remote Support Pros strategically located in every US time zone (except Hawaii & Alaska), we offer unparalleled accessibility and flexibility. Whether you're an early riser on the East Coast or burning the midnight oil on the West Coast, our team is here to support you.
4️⃣ Empowering Diverse Talent: We prioritize inclusivity and empowerment, providing opportunities for single mothers, military spouses, stay-at-home moms, BIPOC individuals, and experienced professionals looking for their "second act" to thrive in the remote work landscape.
5️⃣ Quality & Reliability: Rest assured, our US-based Remote Support Pros are dedicated professionals committed to delivering top-notch service with a personal touch. You can trust us to exceed your expectations every step of the way.
Join us in celebrating our US-based team's strength, resilience, and diversity! Together, we're transforming how businesses succeed, one task at a time.
This is not our entire rock star team, but we'd like you to meet a "featured" few! (TRS especially loves supporting SAHMs, Single Mothers, BIPOC Pros, Military Spouses, and women who've unfavorably aged-out of their corporate roles).
Dana is one of TRS’s original Remote Support Pros and continues to be highly sought-after. She has supported long-term clients across industries including event planning, fintech, and high-net-worth services, earning a reputation for being scrappy, smart, and emotionally intelligent. As a skilled event and meeting planning support specialist, Dana keeps logistics seamless and clients at ease, whether she’s coordinating details or managing big-picture priorities.
Outside of her Remote Support Pro role, Dana is also a full-spectrum doula, bringing compassion and calm to families during life’s transitions. Whether she’s managing business priorities or supporting clients through personal milestones, Dana’s blend of heart, skill, and high EQ ensures a trusted experience every time.
Meet Amanda, an exceptional Remote Support Pro at TRS. A Denver, CO native turned Las Vegas resident, she brings a robust customer service background and an unwavering commitment to outstanding support. She is a gracious team player and readily steps in to support fellow VAs during vacations or other commitments. With years of honing her skills in customer inquiries, issue resolution, and ensuring satisfaction, she stands out in her field. Beyond customer service, Amanda boasts her skillful experience in payroll, inventory, and data entry. What truly sets her apart is her tech-savviness, and high level proficiency with various social media platforms. A quick learner, she adapts seamlessly to new technologies and software. In Amanda, you find more than a Remote Support Pro; you discover an in-tandem maestro enhancing your team's capabilities.
Aisha joins us as a military spouse and multipotentialite. She has over 10 years of experience in client services, strategic sales and project management. Expertise in process optimization, stakeholder relationship management, and leading high-performing teams. Aisha's core competencies include strong verbal and written communication skills, relationship building, collaboration, negotiation, leadership and data analysis. Aisha is originally from Africa and now resides in Plano, TX. She has her Bachelors Degree in Marketing and a Master of Science Degree in Logistics, Materials, and Supply Chain Management. We were particularly excited to have her join our team being certified in HubSpot for Email Marketing and Inbound Marketing, as well as holding certificates in Google Analytics and Generative AI: Introduction and Applications. She is passionate about fostering connections and enhancing the client experience, while being dedicated to process optimization and driving efficiencies.
As a Systems Strategist and Online Business Manager, Ali helps small businesses improve their customer experience and bottom line with project management systems, processes, and productivity tools by providing customized strategies, implementation, and training. She has 18 years of experience in office and operations management, 15 in the corporate space, and 3 in her own business. Ali is a natural problem solver and creates structure for businesses with a supportive approach so that our TRS clients can connect, be visible, scale, and grow their businesses. She specializes in project management systems, developing business hubs, mapping the client journey, process improvement, systems and automation, outsourcing strategy, and customer experience.
Kristen brings over a decade of administrative support, project management, and client relations experience to her work as a TRS Virtual Assistant. She has supported organizations across industries including healthcare and non-profits, honing her skills in organization, communication, and process improvement. Known for her attention to detail and adaptability, Kristen helps clients stay on top of schedules, projects, and day-to-day operations with ease. With a Master’s degree in Psychology, she offers a thoughtful approach to building strong professional relationships and streamlining workflows. She is proficient in tools like Slack, Asana, Microsoft Office, and CRM platforms, ensuring efficiency and productivity for the clients she supports. Based in upstate New York, Kristen balances her Support Pro career with homeschooling her daughter. In her downtime, she enjoys reading, crafting, and exploring the outdoors with her family.
Kim is newly transplanted in the US territory of Puerto Rico. A Remote Support Pro with a diverse background which allows her to offer a skill set tailored to meet your needs. As a goal-oriented and autonomous professional, she excels in problem-solving and thrives in fast-paced environments. With expertise in account management, social media management, content creation, and SEO techniques, she brings a keen eye for detail and a commitment to excellence to every task. Her strong communication skills and leadership abilities allow her to effectively manage projects and collaborate with teams. While her highly organized nature ensures efficient workflow and timely completion of tasks. Trustworthy and reliable, she is dedicated to delivering exceptional results with precision and accuracy.
It's a pleasure to introduce our top-notch Ops-Pro Virtual Assistant, Sonia Narvaez. With over 10 years of experience in administration and operations, Sonia excels at designing customized business systems that ensure peak efficiency, having served in key roles, as a Virtual Assistant, Program Manager and EOS Integrator. With a Masters degree in Public Health and fluency in Spanish, she evaluates financial, operational, sales, and marketing structures to implement continual improvements for entrepreneurs, non-profits, and healthcare organizations. As a dedicated Operations Pro and Business Systems Expert, she helps organizations streamline processes and improve their bottom line through customized systems and strategic guidance. Her natural problem-solving abilities create efficient structures that allow clients to focus on growth while maintaining organizational clarity and consistency. She specializes in operational efficiency, annual planning, financial oversight, process improvement, and team management, providing exceptional support throughout organizational change.
Kristen is the founder and CEO of her solo VA practice, as well as a TRS VA. She began her Remote Support journey in 2003 when virtual assisting was a little-known phenomenon. Kristen offers multiples lines of support to speakers, business owners, agencies, and entrepreneurs.
Over the course of the past 17 years, she has served many clients, including manufacturing plant owners, bed and breakfast owners, vacation property rental management companies, business coaches, nonprofit leaders, and nationally known speakers. Her expertise ranges from every-day word processing or presentations to proposals to social media to coordinating events such as formal galas and fundraisers. She takes pride in meeting with each client, listening to their needs and tailoring a package to meet their objectives.
Audrey brings a strong background in marketing and creative services to her role as a TRS Remote Support Pro . She served as TRS’s Social Media Coordinator for over three years, leading strategy, design, and execution across multiple platforms. With a Bachelor’s degree from Chapman University and a Master’s from California State University, Fullerton, she specializes in helping small business owners, online coaches, and agency leaders elevate their brand through content creation, graphic design, and marketing strategy. Known for her integrity, creativity, and client-focused approach, Audrey thrives on turning ideas into compelling visuals and streamlined strategies. Her passion lies in supporting entrepreneurs with the kind of design and marketing support that transforms their time into growth and their vision into reality.
Anthony brings almost 10 years of financial services experience to his role as a TRS Remote Support Pro, specializing in supporting fintech clients. Formerly a Virtual Account Manager (VAM) with TRS, he has managed client accounts directly and now channels that experience into providing detail-oriented, organized, and analytical support. His finance background, combined with strong communication and project management skills, makes him a trusted partner for executives and teams in fast-paced industries.
Based in Boston with his wife and their dog, Anthony balances his professional life with passions for music, athletics, and advocacy for autism research and cancer awareness. His accountability, teamwork, and “go-getter” mentality ensure clients receive dependable, high-level support.
A new Remote Support Pro is coming soon! Check back for updates!
Jessica has a passion for assisting thought leaders, entrepreneurs and small businesses. Her highly trained focus on organizational management is a true asset to TRS clients. She has experience in various industries such as Government, Education, Healthcare, Non-profit and For-profit organizations. Her wide range of career and volunteer experiences is leading her to obtain certification in Life Coaching, which will allow her to bring all her experiences together and develop a special aptitude for future endeavors. Jessica is a self-starter and intuitive, with a high EQ that helps her understand the varying perspectives of individuals. This aids her in developing strong and lasting partnerships. She prides herself in providing excellent customer service while preserving confidentiality during difficult or emotional customer contact situations. Jessica will provide exceptional change management and assist in executing strategies for business growth. Jessica and her husband have been married for over twenty years and are the proud parents of two astounding young men. On her off-time, Jessica enjoys traveling around the globe, hiking the trails in Colorado, and finding a spot on a beach to relax.
Loica is a versatile Remote Support Pro with a strong background in real estate, client relations, and business management. Having worn many hats throughout her career, she has honed her ability to coordinate projects, streamline operations, and ensure that day-to-day tasks run smoothly behind the scenes. Highly organized and adaptable, Loica thrives on finding creative ways to improve efficiency and simplify workflows. She brings a proactive, solutions-focused approach to supporting entrepreneurs and busy professionals, allowing them to focus on growth while she manages the details. Dedicated and resourceful, Loica is committed to helping businesses thrive with ease and clarity and is a proud military spouse.
Whitney is a dynamic Remote Support Pro with a diverse background that blends creativity, structure, and a strong dedication to service. As both an Army Reservist and Air Force military spouse, she brings reliability, timeliness, and motivation to every task she takes on. Before transitioning into the virtual space, Whitney spent years in education, teaching K–12 music and providing reading and math intervention for elementary students at a performing arts school. She holds a bachelor’s degree in general studies with concentrations in sociology, psychology, social work, and the performing arts, giving her a unique perspective on people and problem-solving. Highly adaptable, Whitney excels in both people-centered work and detail-oriented projects—whether building spreadsheets, collecting data, or tackling tedious administrative tasks. She is known by colleagues and clients alike for her enthusiasm, creativity, and unwavering support, with feedback often summed up by the phrase: “We need to clone you so you can work here forever.” With Whitney, clients gain not only a motivated and confident Pro but also a trusted partner committed to helping their businesses thrive.
Maria is a Remote Support Pro specializing in Social Media Management. She is originally from Brazil, bringing upbeat energy, attention to detail, and international experience to every project she supports. With a strong passion for helping businesses grow their online presence, she combines creativity with strategy to deliver results that truly engage audiences. With a background in customer service, Maria understands how to connect with people and build trust. She specializes in creating compelling content, planning strategic social media calendars, and designing carousels, Reels, and posts that drive meaningful interaction. A fast learner and highly adaptable, she thrives in creative, fast-paced environments and approaches each project with curiosity, reliability, and a solutions-focused mindset. Outside of her client work, Maria enjoys exploring new trends in social media, experimenting with digital tools, and planning her next creative project. Dedicated and enthusiastic, she is committed to helping businesses expand their reach and achieve lasting growth through thoughtful online strategies, and she is a military spouse.
Pamela is a seasoned Executive Impact Partner with over 30 years of administrative expertise supporting C-level executives across finance, healthcare, and philanthropy. Before joining TRS, she served as Senior Executive Assistant at JPMorgan Chase, UBS, and Sodexo, where she managed complex calendars, coordinated high-level events, oversaw global travel, and guided both onboarding and offboarding processes. Pamela also held leadership roles within administrative councils and business resource groups, demonstrating her ability not only to execute but also to elevate the administrative profession. At TRS, Pamela brings this depth of experience to every client engagement, offering strategic support in calendar and email management, project coordination, event planning, and executive-level operations. She also has a passion for mentoring and empowering other administrative professionals, reflecting her commitment to excellence in the field. Known for her professionalism, adaptability, and genuine care, Pamela ensures her clients’ businesses run seamlessly while providing the steady, behind-the-scenes partnership they can trust.
Maria, before becoming a Remote Support Pro, mostly worked in medical environments, but has since become a highly sought-after TRS VA who shows off her unique abilities on the administrative side of business. She is eager and willing to impress her TRS clients! Her skills are amazing and include things like scheduling, insurance, bookkeeping, complaint resolution, sales and social media. Have a website update project? Maria is your gal! She's a WordPress wizard! She prides herself on her customer service skills and the ability to work quickly and efficiently with little or no guidance. She is also an avid learner! Nothing buy HIGH praise from her TRS clients!!
Isaly is your dedicated admin assistant, business operations manager or marketing assistant. She accepts whatever title simply because of her passion for helping others. Are you ready to take your business to new heights? Isaly has several years of experience supporting CEOs, entrepreneurs, brands and organizations. She obtained a Bachelor’s in Psychology, a Master’s in Art & Visual Media and is currently working on her MBA in Marketing & Finance. Isaly specializes in simplifying the complex. From managing your schedule and inbox to handling digital marketing campaigns and growing your social media presence. She'll take on the tasks so you can free yourself up to focus on what you do best: running your business.
Ashley resides in Salt Lake City, UT. She is a professional Executive Assistant, and a certified Online Business Manager (OBM), who helps entrepreneurs & executives gain more time in their genius zone through systems and processes, systems, stability and scaling. You'll find her to be a skilled as a strategic planner, an adept researcher and a strong business development pro! Ashley is a lifelong learner who excels at deciphering complicated problems and providing solutions, improving processes, and identifying best practices. She specializes in streamlining communication platforms and document creation. Ashley is a former member of the now defunct, but formerly awesome Association of Virtual Assistants (AVA).
We could list all of Amanda's career accomplishments, but the list is HUGE, so you may have to call us to learn more about her. The bottom line is this Remote Support Pro thoroughly enjoys helping people and fit together the puzzle pieces of business, making things run smoothly. She comes with solutions, not problems, to even the toughest of scheduling/calendaring scenarios. She is known for her professionalism in dealing with external, high-level professionals, and has helped to coordinate "small" (750) people conferences to larger scale (3,000 and growing). She does not get lost in the details and loves playing "connect the dots." She helped our CEO create our former "Venmo a VA" program an is an admin who loves what she does. Outside of work you will find her volunteering for one of the many causes she is passionate about or reading a book in the local bookstore in hopes of traveling the globe.
As a Project Success Specialist, with a focus on Social Media, Erica comes with a Bachelor's degree in Communication and Media Studies, Erica specializes in crafting and executing tailored social media strategies. With a strong foundation in strategic communications, she leverage her skills to help businesses grow. She focuses on analyzing performance data to refine content, enhance engagement, and drive brand awareness. Erica's expertise includes creating and scheduling captivating content—both visuals and copy—to resonate with target audiences and optimize performance. She can compile insightful monthly reports to assess key metrics, track trends, and identify opportunities for improvement. In her other roles as a Social Media Specialist, she honed her skills in optimizing social platforms, designing engaging graphics, and writing compelling copy. Erica also has experience conducting interviews and producing detailed blog posts. She is passionate about delivering impactful social media campaigns, elevate brand visibility and foster meaningful customer interactions.
Camey is a former TRS VAM (Virtual Account Manager) who stepped down from the role, eager to provide exemplary customer service to her new and existing TRS clients as a Project Success Specialist. She is especially fond of our business model, "working in tandem," and happily jumps in to assist whenever she is needed. Her support of her fellow providers, she is highly regarded. She looks forward to expanding our team and the continued growth of the company. She is a tenured Tandem Support Pro, and is passionate about making business owners’ lives easier with the right organization, systems, and processes put in place to increase their overall productivity. She uses her corporate experience to assist companies with calendar and email management, workflow optimization, social media strategy, bookkeeping, and other administrative tasks. She’s always ready to learn new technology and test out innovative solutions to tackle complex problems..
Malissa holds her bachelor's degree in Journalism and has over 15 years of corporate experience with C-level executives, Partners, Attorneys, and Directors at AM100 law firms. With her Big Law experience, she has an eye for seeing that final projects are accurate before they are released. She is the epitome of maintaining composure at all times. She understands that overwhelmed and tech-challenged entrepreneurs require reliable, well-organized and deadline-driven support. Malissa is well versed in many online platforms and enjoys working with our Pros behind the scenes and with you, our current or future clients, on your account and projects. Wow! Great addition to any team, wouldn't you say? Malissa was also a VAM (Virtual Account Manager) on the TRS in-tandem team.
Brittany is a thoughtful and experienced virtual assistant for TRS. She has an eye for the details and is known to be highly organized. She takes pride in the work she does for her TRS clients and works hard to ensure there are no errors with the finished products. Each client's work is executed to their utmost satisfaction, and Brittany embraces the highest of professional standards. Her expertise lies in administrative and legal assistant work. As an online business manager, Brittany's mission is to support clients by streamlining operations, boosting efficiency, and driving growth. She specializes in project management, systems management, and team management. Brittany is a proud veteran of the US Army, with her Bachelor of Science, in Legal Studies and is pursuing her Masters in Public Administration. Brittany is a former member of the now defunct, but wonderful, Association of Virtual Assistants (AVA), and a member of its inaugural Advisory Board with our CEO, Bonnie.
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